Should you wish to make a complaint to SDC Hosting and Support Ltd please review the below.

This page outlines our complaints process, detailing what you need to do and how you can get in contact with us.

We are committed to ensuring that our customers receive a high standard of service. We also appreciate that sometimes issues arise that need to be addressed. Your comments are important to us. We rely on feedback from our customers to identify the root causes of complaints, as it allows us to put things right for you and ensure improvements are made. We aim to do this quickly and efficiently.

Stage 1: Contacting us

If you have a complaint about any aspect of our service, then we would like to hear from you. Many outstanding issues can be resolved informally by discussing the issue with a member of staff. The support agent who deals with your query will aim to resolve any outstanding issues and reach an amicable resolution.

Click here to find out how to contact us

Stage 2: Escalating your issue

If the agent helping you is not able to assist, please ask to speak to management. If management is available, they will be happy to talk to you to discuss your case. Management are available on main working days during business core hours, although they do attend meetings and may not always be available at that time. If a manager is not available, please provide your contact details to a member of staff and our management team will be in touch.

Raising an Appeal

If, after discussing any concerns, you are dissatisfied with the response provided or the way your issue has been dealt with, you can lodge an appeal by writing to the below address, detailing your account details and the outstanding complaint:

SDC Hosting and Support Ltd
890 The Crescent

or email

Where the issue is particularly complex, it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.